getting emails about renewing but domain was cancelled

Asked by:
HubFans / n/a Points
Time:
2013-12-10 7:37 am EST
Category:
Billing
Hits:
198
I thought that I had cancelled my domain/account and don't understand why I am getting emails saying it will renew on 12/15/13.

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ANSWERS

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JeffMa
Staff
2,185 Points
2013-12-10 8:51 am EST
Unfortunately for your privacy, I am unable to provide exact account details via this public forum, but I will provide as much general information as possible.

In many cases, individuals will cancel their hosting with us, but keep their domain if they wanted to keep it, for example if they are moving their website to another host. In that event, we would cancel your hosting, but keep your domain active to ensure that you do not have the risk of it expiring and someone else taking it.

If you have specific questions about anything that may be billed in the future, our support is available 24/7 over the phone, email, or chat in which they will be happy to give you the exact details of your account.

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