Hi I could not log in to the builder log in from AMP

Asked by:
Frank2445 / 5 Points
Time:
2013-10-01 7:09 pm EST
Category:
Billing
Hits:
299
I usually log in from the website via AMP and then to control panel to access to website builder,but now it'd asked me for the password as can view by builder log in form. I 'd tried many and even reset the password,but couldn't get in.What shall I do? My website is Thaimkp.com,and my name is Alongkornchonm,
Thanks.

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ANSWERS

0

arnelc
Staff
13,455 Points
2013-10-01 11:18 pm EST
Hello Frank2445,

I am sorry to hear that you are unable to login to the Builder. In general, the easiest way to fix this is to reset the password as you have already attempted. However, if you are unable to make the reset work, then the best thing that you can do is to contact live technical support to have your password reset for the Builder. Make sure that you are using the correct user ID for logging in to the Builder - it is NOT the same as your AMP login. The contact information for live technical support can be found at the bottom of this page. We are unable to reset the Builder password in Community Support.

Apologies again for the issues - please contact the live support team (available 24/7) and they will be able to reset the password for you.

Regards,
Arnel C.

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