This way to get this answer immediately is through live technical support or billing. This is because posting answers on this site are open to the public. In order to keep your account information public, please follow up with the live support ticket that appears to have already been filed on your account. You can also contact Billing directly:
Telephone: 877-595-4482 x4
Intl: 757-416-6627 x4
Mon-Fri: 8am - 11pm EST (5am - 8pm PST)
Sat-Sun: 10am - 7pm EST (7am - 4pm PST)
Email: firstname.lastname@example.org (24/7)
Apologies for any confusion. Just to be clear, the initial hosting rate is under an introductory rate. The normal rate is stated in the terms of service for the account.
If you have any further questions, please contact technical support or leave a comment at the bottom of the page.
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