Community Q&A:

How do I renew *just* my domain name?

Asked by:
jfslocum / 10 Points Time:
2012-06-30 5:17 am EST Category:
Billing Hits:
1,547
I had previously purchased hosting and a domain name. I've moved to hosting elsewhere, but wish to continue my domain name subscription. I sent a cancellation request for hosting, but now both my web hosting and my domain registration are listed as 'suspended' under the 'Account and Billing' section of my AMP. How can I renew my domain registration without having to pay for hosting as well?

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ANSWERS

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ScottM
Staff
16,266 Points
2012-07-02 4:20 pm EST
Hello jfslocum,

I did see one of your domains under the inactive subscriptions section. That is a mistake as that domain is still active under our registrar account. I have had the Tier 2 team move that back to active subscriptions along with the other domain.

Both domains will now simply auto-renew as they should.

I hope this answers your question. If you have any more questions or information specific to the issue please leave a comment below so we can further assist you.

Best Regards,
Scott M

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