I see that your account just renewed today, sorry to hear that you need to cancel your hosting package with us. Was there anything that you needed support wise that we could assist you with to consider staying on board?
If not, you can keep your domain registration active while closing out your hosting account. You'd want to review our article on how do I cancel my hosting account for a bit more information.
Ultimately you'll want to speak with our billing department by either calling in or submitting a ticket to them at email@example.com for further assistance with this.
If you had any other questions or concerns at all, please let us know!
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