Can I have my hosting account moved to a server closer to Europe?

Asked by:
ssddgreg / 5 Points
Time:
2013-09-06 11:18 am EST
Category:
Billing
Hits:
276
Dear colleagues,

I would like to ask you, if you could please improve the performance for the website www.mapdegree.com as it measures over 200 ms from Amsterdam and other locations.

Could you move my site closer to Europe?

Thank you,
Dejan Gregor

C:\Users\Dejan>tracert mapdegree.com

Tracing route to mapdegree.com [192.145.238.10]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms mijnmodem.kpn.lan [192.168.2.254]
2 67 ms 79 ms 81 ms 195.190.243.7
3 85 ms 75 ms 77 ms nl-zl-dc2-git-cr02.kpn.net [213.75.64.237]
4 88 ms 75 ms 84 ms nl-rt-dc2-ice-ir02.kpn.net [213.75.64.236]
5 71 ms 74 ms 65 ms 30gigabitethernet1-3.core1.ams1.he.net [195.69.1
45.150]
6 91 ms 85 ms 83 ms 10gigabitethernet1-4.core1.lon1.he.net [72.52.92
.81]
7 * 163 ms * 10gigabitethernet10-4.core1.nyc4.he.net [72.52.9
2.241]
8 229 ms 218 ms 213 ms 10gigabitethernet10-3.core1.lax1.he.net [72.52.9
2.226]
9 230 ms * 221 ms 10gigabitethernet1-3.core1.lax2.he.net [72.52.92
.122]
10 * 214 ms 211 ms corporate-colocation-inc.gigabitethernet2-19.cor
e1.lax2.he.net [184.105.140.162]
11 217 ms 216 ms 227 ms po11-dc1-core-1.corporatecolo.com [74.124.220.13
3]
12 212 ms 256 ms 216 ms tge4-1-dc1-core-1.corporatecolo.com [66.117.1.86
]
13 215 ms 202 ms 207 ms 198.46.92.2
14 211 ms 202 ms 213 ms whub39.webhostinghub.com [192.145.238.10]

Trace complete.

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ANSWERS

0

arnelc
Staff
13,285 Points
2013-09-06 11:46 am EST
Hello Ssddgreg,

Thanks for the question and sorry to hear you're having problems with the connection to your website. Currently, there are two major data centers fro Web Hosting Hub - West Coast and East Coast in the United States. In order to have your site moved closer to Europe, it would need to be moved over to the East Coast data center. In order to have this done, you would need to send a verified email request to the technical support team. Verification is done to authenticate the request - we use either the last 4 digits of the credit card on the account or the AMP password to verify.

Please send this request and our live systems support team will have the account mover to our East Coast data center.

Kindest regards,
Arnel C.

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