account suspended.

Asked by:
zhiizhuu / 20 Points
Time:
2013-06-30 4:03 am EST
Category:
Cpanel
Hits:
359
hello,

my account is currently suspended. yesterday i did not do anything on the host or my wordpress blog and i don't know the reason why and how can i lift the suspension?

main domain name: athomelaserhairremovalreview.com

kind regards,
chao

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ANSWERS

0

johnpaulb-whh2
Staff
9,054 Points
2013-07-01 9:24 am EST
Hello zhiizhuu,

Thank you for your question. If your account was suspended, you will need to identify why it was suspended and then resolve that issue. For example, if your account was suspended for billing reasons, contacting our billing department would be your next step in getting the account unsuspended.

In this article: What to do if your website is suspended, we review several reasons why your account may have been suspended. Someone from our System Administration team should have sent you an email regarding why your account was suspended. You will need to respond to their email to further troubleshoot this issue, unfortunately the Customer Community team cannot unsuspend your account.

I also looked into this further, and the problem is being caused by the NewStatPress plugin.

I recommend possibly using a different plugin, since this one seems to be causing problems.

If you have any further questions, feel free to post them below.
Thank you,

-John-Paul

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