awstats and anothers

Asked by:
artemo5 / 141 Points
Time:
2013-01-06 11:16 am EST
Category:
Cpanel
Hits:
380
hello, my statistics is not updating since dec 31 http://www.artemova.com/proofs/a8.png Why?

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ANSWERS

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johnpaulb-whh2
Staff
9,228 Points
2013-01-07 4:02 pm EST
Hello artemo5,

Thank you for your question. I was able to update your stats manually, and they are now showing the latest information.

In a shared hosting environment, running stats can be very resource intensive, which is why this occurs. We have been working on a long-term resolution to this issue.

In the meantime, I would recommend using a 3rd party statistics program, such as Google analytics. It is free and provides more in-depth statistics, often accurate within 3 hours.

If you need assistance setting this up, we would be happy to help, just let us know which software you are using for your website.

If you have any further questions, feel free to post them below, or contact live Tech Support.

They are available 24/7 via:
Email: support@webhostinghub.com
Phone: 877-595-4482 x2
&
Chat (there is a link on the top right).

Thank you,

-John-Paul

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