cPanel not accessible on whub

Asked by:
SrLiobaOSB / 5 Points
Time:
2013-08-24 10:48 pm EST
Category:
Cpanel
Hits:
306
For the past week or two I have been unable to access my cPanel using my website address. I keep getting connection timeout in Firefox, Chrome simply says website not available. Discovered that I could get to cPanel through AMP link earlier this week, and that worked a couple of times. Today, I couldn't get that either. Tried both domain and temporary URL -- neither works. I have cleared cache too. Thanks for any ideas!

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ANSWERS

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johnpaulb-whh2
Staff
7,078 Points
2013-08-26 9:07 am EST
Hello SrLiobaOSB,

Thank you for your question. I checked on your server and I am not aware of any issues over the last week.

On some networks they block ports, which can stop you from accessing cPanel. To rule this out, try accessing cPanel on the standard internet port (80), by going to:
cpanel.domain.com (Be sure to use your actual domain)

Here is our full guide on logging into cPanel.

I recommend performing a Ping/Tracert test next time this occurs to help us troubleshoot the issue.

If you have any further questions, feel free to post them below.
Thank you,

-John-Paul

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