I checked the FTP operations on your account and they are working. I even created a test account and tested it here with an FTP client. Make sure that when you login with the primary account that you are using your Cpanel user name and password. If you problems finding, it you can go to the Account Management Panel (AMP) and you can find reset it there. Additionally, if you're logging in with created ftp accounts, you have to use the full name (which is the same as an email address - for example: email@example.com). The account is only setup to use FTP not SFTP and the default port would be 21. You can also use the Server name directly. For further information go to:
Getting started with FTP
If you have any further questions, please contact technical support or leave a comment at the bottom of the page.
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