2013-03-21 2:03 pm EST
You need to make sure that you are using the user name provided for Cpanel and not your AMP login user name. If you're still having problems with it, then your best bet is contact lives support via chat/phone/email. Login information should be kept private and answers given in the Support Center are open to the public.
If you have any further questions, please contact technical support or leave a comment at the bottom of the page.
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