Why is the traffic data for my website delayed for seven days? Is this common?

Asked by:
Janice H / 5 Points
Time:
2012-06-19 4:40 pm EST
Category:
Cpanel
Hits:
277
The information about my website's traffic is seriously behind for AwStats. Today it is seven days behind as it was updated yesterday for two days. Two of the last few people I chatted with in customer service told me to set an account with Google Analytics, which I did a couple or three weeks ago. All categories there register zero up to yesterday. So I still don't get good data.

A support person on the Web Hosting Hub site told me that the reason for the delayed update of my account was due to increased web traffic. ( I am on a shared server. ) Because of this, my information was put on the backburner. I was told recently that my information would be updated every 24-48 hours. For about the past ten days the backlog has increased to where it is today.

What can be done to make sure I get timely and all information about my website?

To ask this user for more information, please first login.

To submit an answer, please login.

ANSWERS

0

arnelc
Staff
9,361 Points
2012-06-19 5:22 pm EST
Hello Janice H.,

Unfortunately, the more accurate answer was the first support person who said that the reason for the delayed update may have been due to increased web traffic. Certain processes on the server have precedence to analytical applications such as AWSTATS. And because AWSTATS is run not only for your website, but also for every website on the server, it tends to be a resource issue. Resource management on the server gives precedence to critical applications, which is why there is sometimes a delay in the built-in statistics programs. Many people use Google Analytics, but I'm not sure why you're having problems with it. You may need to double check with Google to make sure you have installed it correctly. Other than that, you may need to search for a different statistical solution.

If you have any further questions, please contact technical support or leave a comment at the bottom of the page.

Regards,

Arnel C.

To submit a comment on this answer, please first login.

Want to share this Question?

News / Announcements

Update to SSL Certificates - Certificate Warnings
1969-12-31 11:00 am EST
Hits: 664

Related Articles

It looks like there are no related articles.
Would you like to ask a question about this page? If so, click the button below!

Help Center Search

Current Customers

Email: support@WebHostingHub.com Ticket: Submit a Support Ticket
Call: 877-595-4HUB (4482)
757-416-6627 (Intl.)
Chat: Click To Chat Now

Ask the Community

Get help with your questions from our community of like-minded hosting users and Web Hosting Hub Staff.

Not a Customer?

Get web hosting from a company that is here to help.