Unfortunately, the more accurate answer was the first support person who said that the reason for the delayed update may have been due to increased web traffic. Certain processes on the server have precedence to analytical applications such as AWSTATS. And because AWSTATS is run not only for your website, but also for every website on the server, it tends to be a resource issue. Resource management on the server gives precedence to critical applications, which is why there is sometimes a delay in the built-in statistics programs. Many people use Google Analytics, but I'm not sure why you're having problems with it. You may need to double check with Google to make sure you have installed it correctly. Other than that, you may need to search for a different statistical solution.
If you have any further questions, please contact technical support or leave a comment at the bottom of the page.
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