If you are making an outside connection from another computer to the database you must pass through the firewall. In order to authenticate for this, you must add your IP address to the REMOTE MYSQL under databases. You should be using a user that is registered with the database and using default port 3306.
Here's an article that will help guide you through the process:
How to Setup a Remote MySQL Connection
If you have any further questions, please contact technical support or leave a comment at the bottom of the page.
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