Trying to add a newly purchased web address to Add-on Domains.

Asked by:
HubFans / n/a Points
Time:
2015-07-13 7:13 pm EST
Category:
Domain Names
Hits:
105
When I take the steps to 'Create an Add-on Domain everything enters just fine, but when I click 'Add Domain' I get the message: "A DNS entry for the domain “new-domain.current-domain.com” already exists. (names changes as per Q&A instructions.) My other three sites are listed individually on this page, so I must have done something wrong in registration this time perhaps. Anyone know how to resolve this please? John.

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ANSWERS

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ScottM
Staff
16,266 Points
2015-07-13 7:23 pm EST
Hello,

Thank you for your question on your domain name. When you add an addon domain to the cPanel, it also creates a subdomain of “new-domain.current-domain.com” as well. If you have previously created a subdomain of that name you will need to remove it before you add the addon domain to the cPanel.

Kindest Regards,
Scott M

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Spot on, Scott. Problem solved in an instant. Much appreciated. John.
johndmoulton
3 Points

2015-07-13 11:35 pm EST
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