It's possible problem is that you may not have defined you temporary folder. Look through your Drupal documentation for setting up the temp directory. You need to select a folder (or create one) that exists on your account. Otherwise, Drupal cannot upload or unpack files that it would otherwise easily do.
Drupal Temporary Directory
In order to learn how to use your File manager to create a folder go here:
Using the File Manager
If you have any further questions, please contact technical support or leave a comment at the bottom of the page.
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