Compose button will not create a new email

Asked by:
Xtianfmradio / 5 Points
Time:
2013-12-08 3:48 pm EST
Category:
Email Troubleshooting
Hits:
216
I have been receiving error messages when sending emails and now the compose button is not even responding if i click it.

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if i click the compose email button there is no respond and now i can not send any email. i do not know how to troubleshoot and i need assistant
Xtianfmradio
5 Points
2013-12-08 03:50 pm EST
As this is something that is controlled by the particular email client, what mail client are you using? Is this on a client such as Outlook or maybe one of the Webmail clients?
JeffMa
1,854 Points
2013-12-09 10:25 am EST

ANSWERS

0

arnelc
Staff
13,269 Points
2013-12-09 4:37 pm EST
Hello Xtianfmradio,

As we cannot determine your account based on your login information, we need a little more information as per Jeff's request. Can you please provide any specific error messages that you have been receiving and the email program that you are using? This would help us provide support for your issue. If you could also provide your domain name, then we can also review your account and see if there is an existing problem with your account. Check out our Email articles for tutorials on troubleshooting email if you wish to take some proactive steps on your own.

Regards,
Arnel C.

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