email ETC error

Asked by:
tiberius / 5 Points
Time:
2012-12-15 8:09 am EST
Category:
Email Troubleshooting
Hits:
525
I got this error while checking mail


Error
No such file or directory: /home/*user/etc/*site/passwd passwd

I've been googling for answers and it seems ike I have somehow managed to delete my ETC folder ( no clue what it is). So in the meantime I cant check mail or create a new account. can anyone help me? please

To ask this user for more information, please first login.

To submit an answer, please login.

ANSWERS

0

ScottM
Staff
16,266 Points
2012-12-17 5:56 pm EST
Hello tiberius,

The error message is complaining that /home/*user/etc/*site/passwd passwd does not exist, however I can see that it is there with a creation date of 12/14.

I would try to reset the password for that email address from within the cpanel. If the issue persists, you may want to delete and recreate the email address, again from within the cpanel. You stated you are not able to create a new email account. Is that from within the cpanel? If so, what types of errors are you getting when trying to do so?

I created a test account from within the cpanel using the same method you would use and was able to log in without issue. I checked the /home/*user/etc/*site/passwd folder and the test account and your account has the same information in the file.

Best Regards,
Scott M

To submit a comment on this answer, please first login.

Want to share this Question?

Related Articles

It looks like there are no related articles.
Would you like to ask a question about this page? If so, click the button below!
Need More Help?

Help Center Search

Current Customers

Email: support@WebHostingHub.com Ticket: Submit a Support Ticket
Call: 877-595-4HUB (4482)
757-416-6627 (Intl.)
Chat: Click To Chat Now

Ask the Community

Get help with your questions from our community of like-minded hosting users and Web Hosting Hub Staff.

Not a Customer?

Get web hosting from a company that is here to help.
}