Email out is being rejected with Gmail

Asked by:
Reddrum / 8 Points
Time:
2012-07-12 3:09 pm EST
Category:
Email Troubleshooting
Hits:
3,855
All my emails going out in Gmail come back with the below error. I have my account set-up so that emails going out use the POP server for my website address. If I switch back to my regular Gmail address they go out fine. Any help would be greatly appreciated.

Thank you!

Error Message:

Delivery to the following recipient failed permanently:


Technical details of permanent failure:
Google tried to deliver your message, but it was rejected by the recipient domain. We recommend contacting the other email provider for further information about the cause of this error. The error that the other server returned was: 550 550-Verification failed for
550-Mailbox quota exceeded
550 Sender verify failed (state 13).

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Best answer chosen by User

0

arnelc
Staff
13,458 Points
2012-07-12 4:09 pm EST
Hello Reddrum,

Your registration to the Support center does not link to your hosting account with us, so I'm not sure which account is being affected exactly.

However, whenever we see the error of "550-Mailbox quota exceeded", it is normally related to the email account being full. You simply need to login to your Cpanel, go to EMAIL, and change the quota so that it's larger, if you want the simple way out of the problem. Exceeded the quota means that the mailbox is full and you can no longer send or receive emails from that address.

Here's an article about this issue that can give you more info and the steps to fix if needed: 550-Mailbox quota Exceeded - How to fix in Cpanel

The other way to fix it would be to login to the email account affected by the quota and remove emails from it until it no longer violates the quota. However, since you're on a shared server where the limits can be quite large, it may be simpler to make the quota larger to avoid this problem in the future.

If you have any further questions, please contact technical support or leave a comment at the bottom of the page.

Regards,

Arnel C.

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