i am not receiving emails

Asked by:
Imsta3 / 18 Points
Time:
2012-11-15 4:28 pm EST
Category:
Email Troubleshooting
Hits:
450
None of our 3 email addresses is receiving email. This problem appears to have surfaced sometime yesterday.

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Best answer chosen by User

0

arnelc
Staff
13,025 Points
2012-11-15 5:38 pm EST
Hello Imsta3,

We checked your mail traffic and it appears that ALL of your mail is being marked as spam. This due to your spam settings. Please fix your Spam Assassin configuration - it's marking EVERYTHING as spam in conjunction with your System wide email filter. In other words, your email filter says "move anything that is marked as spam into the spam folder" and your Spam assassin settings are marking ANYTHING arriving in your email as spam. You will need to remove the setting in Spam Assassin to correct the issue (it's the two rules marked only with *).

In order to see emails that were filtered into the spam filter, you can go here:

Viewing Spam Folder

If you have any further questions, please contact technical support or leave a comment at the bottom of the page.

Regards,

Arnel C.

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