I cannot receive email

Asked by:
burcukinay / 8 Points
Time:
2013-12-03 7:16 pm EST
Category:
Email Troubleshooting
Hits:
236
Whenever I send mail to my accounts I get Relaying Denied. It is not just a single email account. How can I fix this?

To ask this user for more information, please first login.

To submit an answer, please login.

ANSWERS

0

JacobN
Staff
3,661 Points
2013-12-03 7:49 pm EST
Hello burcukinay, and thanks for your question.

It looks like currently according to your domain's DNS records, your email MX or (Mail eXchange) record is not pointing your email service to our servers.

It actually looks like your website isn't pointed at our name servers either.

So if you're having issues with receiving mail, you'd want to check with the provider you're using for mail services currently. Or if this is for a domain other than the one you submitted along with this question, please let us know.

You can use a website like MXToolBox.com to view the current MX records for your domain to see where they're going.

If you still had any questions at all, please let us know!

- Jacob

To submit a comment on this answer, please first login.

Thanks for the answer. I updated the website's name service. (I think)

What is the mail server for webhostinghub so I can update the MX info as well?
burcukinay
8 Points

2013-12-05 6:59 pm EST
Hello Burcukinay,

If your MX records are not pointed to us, then you will need to point them by using the shared server IP. You can find out how to get this information in the article titled How do I find what server I'm on? You would then modify your DNS so that your MX records are set to that IP address. For a tutorial about this kind of change please go here.

If you have any further questions or comments, please let us know!

Regards,
Arnel C.
arnelc
13,582 Points
Staff
2013-12-05 8:03 pm EST
Want to share this Question?

Related Articles

It looks like there are no related articles.
Would you like to ask a question about this page? If so, click the button below!

Help Center Search

Current Customers

Email: support@WebHostingHub.com Ticket: Submit a Support Ticket
Call: 877-595-4HUB (4482)
757-416-6627 (Intl.)
Chat: Click To Chat Now

Ask the Community

Get help with your questions from our community of like-minded hosting users and Web Hosting Hub Staff.

Not a Customer?

Get web hosting from a company that is here to help.