Inconsistent Email Delivery

Asked by:
Basics / 13 Points
Time:
2013-02-22 4:45 pm EST
Category:
Email Troubleshooting
Hits:
385
I am experiencing;
delayed email transmissions
lost email transmissions
normal service email transmissions

unfortunately there is no notice of lost or delayed emails.

Need to have a consistent email service for my business.

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ANSWERS

0

JacobN
Staff
2,247 Points
2013-02-22 7:10 pm EST
Hello Basics, and thank you for your question.

Unfortunately as email delivery issues deal with not only our own server, but with the remote servers you're trying to communicate with as well, there can be several factors that lead to the type of issues you're encountering.

To fully troubleshoot these issues it is typically best to provide us with as much information as possible, such as the sending and receiving email addresses affected, the times messages were sent, and then received with the amount of delay experienced.

Are you receiving any bounce-backs from your messages? Typically you'll get back a messaged delayed, or message failed to deliver bounce-back if a remote server could not be contacted by our server's mail client.

I'm not seeing any recent delivery errors from what I can tell in the mail logs on the server. It would probably be best to open a support ticket by sending an email to support@webhostinghub.com and including either your current AMP password or the last 4 digits of the credit card on file for verification purposes. That way you can relay to use the email addresses involved and the dates when you're experiencing these problems.

Please let us know if you have any further questions.

- Jacob

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