Login fails in webmail

Asked by:
stumptown / 8 Points
Time:
2012-02-11 6:55 pm EST
Category:
Email Troubleshooting
Hits:
3,572
I have a new hosting account and have just set up two e-mail accounts but have been unable to access either of them through webmail. I get different error messages depending on which service I use

Roundmail: Connection to IMAP server failed
Squirrelmail: ERROR: Connection dropped by IMAP server
Horde: Login failed because your username or password was entered incorrectly.

I have confirmed that I am logging in using the correct e-mail address and password and not with my cPanel login and I'm still encountering this. What might be going on here?

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Best answer chosen by Web Hosting Hub staff

0

ChristiNi
Staff
13,688 Points
2012-02-13 11:40 am EST
Hello again stumptown,

Thank you for your patience while we resolved this issue. The mail directory was removed from your account which was causing the errors you were seeing. We have recreated this directory for you and you should now be able to create email addresses and log in through webmail with no issues. Please note, the existing email accounts will need to be removed and recreated through cPanel in order for them to be set up properly.

Please let us know if you have any additional questions or need further assistance.

Regards,

Christi N.

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ANSWERS

0

ChristiNi
Staff
13,688 Points
2012-02-13 11:24 am EST
Hello stumptown,

I'm sorry you're having trouble accessing webmail for your account. I've recreated this issue and I'm working with our Tier II team to resolve this for you as quickly as possible. As soon as this has been resolved or if we need any additional information, we will be back in touch to let you know.

Thank you for your patience while we work to assist you in resolving this issue.

Regards,

Christi N.

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