Not receiving emails

Asked by:
TLDMAT / 10 Points
Time:
2012-11-17 4:58 pm EST
Category:
Email Troubleshooting
Hits:
529
On friday night I set up my first email account, harvey@tldmat.com.

I have sent email to it from a gmail account and using any of the 3 webmail links the emails do not show as being received.

is there a timing issue or am I doing something wrong? I am getting the sent emails rejected from the sending account with this message:

Delivery to the following recipient failed permanently:

harvey@tldmat.com

Technical details of permanent failure:
Google tried to deliver your message, but it was rejected by the recipient domain. We recommend contacting the other email provider for further information about the cause of this error. The error that the other server returned was: 550 550 #5.1.0 Address rejected. (state 13).


I appreciate the help.

To ask this user for more information, please first login.

To submit an answer, please login.

ANSWERS

0

johnpaulb-whh2
Staff
7,094 Points
2012-11-19 9:59 am EST
Hello TLDMAT,

Thank you for your question. I took a look at at your domain's DNS entries, and your nameservers and MX records are both pointed to godaddy. This tells the world to deliver the email to them.

In order to host your email and website with us, have godaddy point to our nameservers.

You can also have godaddy point the mx record to your shared IP address. You can view the shared IP in cPanel on the left.

If you have any further questions, feel free to post them below.
Thank you,

-John-Paul

To submit a comment on this answer, please first login.

Want to share this Question?

Related Articles

It looks like there are no related articles.
Would you like to ask a question about this page? If so, click the button below!

Help Center Search

Current Customers

Email: support@WebHostingHub.com Ticket: Submit a Support Ticket
Call: 877-595-4HUB (4482)
757-416-6627 (Intl.)
Chat: Click To Chat Now

Ask the Community

Get help with your questions from our community of like-minded hosting users and Web Hosting Hub Staff.

Not a Customer?

Get web hosting from a company that is here to help.