For the past few days my wife and I are unable to send outgoing emails to any address with a domain other than one of our webhostinghub site's emails. We receive an error saying either "the server rejected the message" or "sending the message content to the server failed" and the MSG is placed in our outbox..
This only happens on our iPads - with both of our webhostinghub sites. Outlook 2013 works fine from my PC. This is a recent problem - no changes were made to our IOS email clients. I did, however, delete and re-add an account in IOS to no avail. I would appreciate any help people can give ...
Sorry to hear about your email problems. I double-checked and sent email with my iPhone (which uses the same iOS), and it works with no problems. It's very possible that an update or change may have affected your email account settings. I am unable to verify the account that you are using based on your Support Center login, but you should be able to send email out with no issues. Make sure that your mail account settings is using the SMTP server for the Web Hosting Hub account. Otherwise, you will have problems.
I hope this helps to resolve the issue. Please let us know if you continue to have any problems.
Thank you Amel. I checked the settings yesterday and it is using SMTP and the correct servers. I may have something wrong, but the problem started without us making any changes to our client configuration that had been working for some time. They are set up as IMAP accounts. I have to login with Facebook here, but if it helps, the sites are hopepreserved.org and littlepottedplant.org.
I was finally able to test on my own iPad mini and it works with no problem. I setup a test account under your hosting account. I also copied both of you on the emails. If you want to see the settings I used, simply open your email accounts using either your Outlook accounts, or by logging into your email using webmail. I tested NOT using SSL settings. And I used the default ports. My account was also setup as IMAP. I am unable to duplicate your problem, so please further information on the issue such as error messages so that we continue to investigate the account. You mentioned that you were using SMTP - this is normal. The setting for the outbound server should be: mail.hopepreserved.org or mail.littlepottedplant.org respective to the account.
We have no way of making changes that would affect your email settings, so it may due to an update on the iPad. I hope this helps to resolve the issue - please let us know if you require any further assistance.
The problem is being caused by your settings for the outgoing server. You need to specify a user name to log in to the server, otherwise the authentication will fail - especially since you're using the secure server settings. Please make sure that you add the user (such as firstname.lastname@example.org), your email password, and the authentication type of "password". Your port settings and the server name are correct.