Problem receiving email

Asked by:
BKelleher / 8 Points
Time:
2012-03-05 3:27 pm EST
Category:
Email Troubleshooting
Hits:
792
I have been having issues today with getting e-mail. I have had it working for several days and have been able to send & receive in both the webmail, Outlook and mobile devices. It seems as though the mail is sending but when retrieving, it sends an error message listed below to the sender.

"Technical details of permanent failure:
Google tried to deliver your message, but it was rejected by the recipient domain. We recommend contacting the other email provider for further information about the cause of this error. The error that the other server returned was: 550 550 No Such User Here" (state 14)."

Please help!
Thank you in advance!

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Best answer chosen by Web Hosting Hub staff

0

ChristiNi
Staff
9,518 Points
2012-03-05 3:41 pm EST
Hello BKelleher,

I'm sorry you're having trouble receiving email. From what you are describing, the sender is receiving a bounce back message when they try to send you an email. In order for us to troubleshoot this issue, please obtain a copy of that bounce back message and forward it to support@webhostinghub.com. We will be happy to assist you in resolving this issue as quickly as possible.

Regards,

Christi N.

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