I cannot log in to one of my e-mail accounts using roundcube

Asked by:
Xenoash / 22 Points
Time:
2013-11-23 9:03 am EST
Category:
Email Troubleshooting
Hits:
246
Hello,
I have been getting the following message since two days ago for one of my e-mails (xash@xash.me):
"DATABASE ERROR: CONNECTION FAILED!

Unable to connect to the database!
Please contact your server-administrator."

How can I retrieve my e-mail back?

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ANSWERS

0

johnpaulb-whh2
Staff
9,661 Points
2013-11-25 9:28 am EST
Hello Xenoash,

Thank you for your question, sorry to hear you are experiencing webmail problems. As a test I created a new email address in your account, and was able to login and test it successfully.

It may have been caused by a momenatry issue, but that should not last for 2 days.

Are you still experiencing issues as this time?

If yes, try clearing your browser cache, and logging into Webmail again.

If your problems continue, please provide additional information, such as the steps you are taking when experience the error.

If you have any further questions, feel free to post them below.
Thank you,

-John-Paul

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