That error means that the spam blacklisting service that protects our servers, SpamCop, has the sender's IP listed as having a bad reputation. This means that someone on that server was reported for spam, and the company blocked that IP address from their client list. This will cause any company using the SpamCop service to reject emails from that IP address and unfortunately affects all emails from that IP, even the innocent.
To take care of it, the sender will need to check with their email provider (roadrunner) to have them contact SpamCop and get the IP address removed.
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