setup imap account failed

Asked by:
jerryrr / 5 Points
Time:
2012-11-12 12:24 pm EST
Category:
Email Troubleshooting
Hits:
425
I am trying to connect my webhostinghub email to my Nimble CRM as an IMAP account. I am following setup instructions and I am using the same credentials I use to get my email on my ipad, so they should be correct.

I contacted the CRM help desk and they could not get it to work either. They suggested I contact my email host.

Any suggestions?
Jerry

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Best answer chosen by User

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jamesr
Staff
1,502 Points
2012-11-12 12:35 pm EST
Thank you for your question jerryrr!

Sorry for the trouble with the CRM not connecting using IMAP. Our webmail programs use IMAP so it should be supported just fine. Unfortunately, The configuration settings for the CRM software is not know to us as we don't have a knowledge base for any CRM software.

We can check the email logs to see if there is an error occurring in either the maillog or the exim_mainlog. In order for us to check this we will need the email address and access to the CRM to test it. Unfortunately, because this is a open forum that people can read online, you will want to contact support either by chat, phone (1-877-595-4482 ext 2), or by email (support@webhostinghub.com). Please give tech support the exact steps to replicate the problem. Please include any login credentials and/or links we will need to replicate the problem. Thank you for your patience.

Best Regards

James R

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