I'm sorry you're having trouble with the formatting of emails. What you are describing can be due to several factors. When creating your emails did you change Horde or RoundCube over to HTML composition? Also, did you compose your email within each webmail client or copy and paste text from another program. Also, rendering of emails could be controlled by hotmail as well, depending on your settings and hotmail's default views.
Feel free to forward a copy of that email and send an email directly from one of the webmail clients to email@example.com. We would be happy to take a look at it for you and offer any additional suggestions we may have. Please be sure to update us here if you do send that email, as that email address is not actively monitored.
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