Trouble sending email: address rejected bounce backs

Asked by:
rkrater / 5 Points
2012-03-08 10:56 am EST
Email Troubleshooting
I have an email account that can't receive emails. I have attached the return emails that I have tried from Gmail and my work email.

Delivery to the following recipient failed permanently:
Technical details of permanent failure:
Google tried to deliver your message, but it was rejected by the recipient domain. We recommend contacting the other email provider for further information about the cause of this error. The error that the other server returned was: 550 550 #5.1.0 Address rejected (state 14).
This is the Spam & Virus Firewall at
I'm sorry to inform you that the message below could not be delivered.
When delivery was attempted, the following error was returned.
: host[]
said: 550 #5.1.0 Address rejected (in reply
to RCPT TO command)

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Best answer chosen by User


9,518 Points
2012-03-08 11:09 am EST
Hello Rob,

I'm sorry you're having trouble sending emails to Unfortunately, that domain is not currently pointed to our Nameservers so emails sent to that domain would not be handled by a Web Hosting Hub server. If is supposed to be hosted here with us, you will want to point the domain to our Nameservers and allow 4-24 hours for DNS to propagate and both the website and emails to function normally.

Please let us know if you have any additional questions or need further assistance.


Christi N.

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9,518 Points
2012-03-08 11:12 am EST
Hello Rob,

Just wanted to give you an update. It appears that the reason the Namservers for are not pointed to us may be due to the domain expiring. You will want to contact your registrar (GoDaddy) and renew that domain with them. Once you have renewed your domain, you should be able to point the domain to our Nameservers.


Christi N.

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