Why is email access failing with ERROR: Connection dropped by IMAP server.

Asked by:
bidwell / 8 Points
Time:
2013-07-16 12:45 pm EST
Category:
Email Troubleshooting
Hits:
356
On secure34.webhostinghub.com, my WHH email accounts cannot be accessed, failing with the above message. Problem is occurring currently at 09:45am Pacific.

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accounts have been established and in use for months now.
bidwell
8 Points
2013-07-16 12:46 pm EST
Problem no longer occurs 15 minutes later. Continuing to monitor.
bidwell
8 Points
2013-07-16 01:00 pm EST

ANSWERS

0

JacobN
Staff
2,247 Points
2013-07-16 1:31 pm EST
Hello bidwell,

Sorry to hear that you were having some issues accessing your email. Unfortunately I do see that there was a problem with the IMAP mail service on that server accepting new connections due to the IMAP authentication daemon having issues.

It looks like the issues did persist for roughly a half-hour, and I apologize for the delay in repair. It seems that POP email connections were still working during this time, which might have caused a delay in our system administration team fully noticing the resolving the problem.

Please let us know if you continue to experience any further issues at all.

- Jacob

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Kind thanks for the response Jacob, email has been working fine since.
bidwell
8 Points

2013-07-16 2:46 pm EST
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