Why is the Sender Not Included in a Forwarded Email?

Asked by:
Ellenohare / 10 Points
Time:
2013-03-01 10:18 am EST
Category:
Email Troubleshooting
Hits:
298
When a message is forwarded to another e-mail recipient, the sender is left blank only when sending through your smtp servers. Forwarding an e-mail through another server works fine.

To ask this user for more information, please first login.

To submit an answer, please login.

ANSWERS

0

ScottM
Staff
13,027 Points
2013-03-01 10:53 am EST
Hello Ellenohare,

We would need more specific examples, perhaps you can send a copy of a forwarded test mail to docs@webhostinghub.com.

I created a test account and sent an email through our servers and then forwarded the email to another. The original sender information came through with all other headers.

Also, when sending sample data, please include what email client program you are using. (outlook, macmail, webmail (horde, squirrelmail, roundcube))

As t his is apublic forum, we do not want the sample data placed here. Make sure you to contact our Live Support department at support@webhostinghub.com with the information. Be sure to validate your account with either the last 4 digits of the credit card on file, or the current Account Management Panel (AMP) password.

Best Regards,
Scott M

To submit a comment on this answer, please first login.

Want to share this Question?

Related Articles

It looks like there are no related articles.
Would you like to ask a question about this page? If so, click the button below!

Help Center Search

Current Customers

Email: support@WebHostingHub.com Ticket: Submit a Support Ticket
Call: 877-595-4HUB (4482)
757-416-6627 (Intl.)
Chat: Click To Chat Now

Ask the Community

Get help with your questions from our community of like-minded hosting users and Web Hosting Hub Staff.

Not a Customer?

Get web hosting from a company that is here to help.