Cannot receive emails

Asked by:
Simbu / 5 Points
2012-09-24 2:47 am EST
Can you check my email server, I'm now getting MSG cannot connect to the server for:

I realise that you have moved my account, can you advise what changes I need to make to my osx clients.


Plan: Web Hosting
Username: simonb12
Password: (hidden for security)
Server: whub27
Temp URL:
Temp Control Panel:
Temp Webmail:
Control Panel:
Nameserver 1:
Nameserver 2:
Nameserver 1 Ip:
Nameserver 2 Ip:

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14,676 Points
2012-09-24 10:00 am EST
Hello Simbu,

I would need to see the settings you have set up for your email client in order to help. If the email client is not connecting to the server, then I would not see any server records of failed logins. The only ones I see for that email address occurred on 9/17 and 9/18.

Please respond with the server names, username, password, and ports you are using. Be sure to set the username to the entire email address ( It is a good idea to use the @ and not the + in the username.

Also, please reply with the type of device you are using to connect (computer, tablet, iphone, droid phone, etc)

Send that information to Be sure to validate your account with either the last 4 digits of the credit card on file, or the current Account Management Panel (AMP) password.

Best Regards,
Scott M

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