Cannot receive emails

Asked by:
Simbu / 5 Points
Time:
2012-09-24 2:47 am EST
Category:
Email
Hits:
367
Can you check my email server, I'm now getting MSG cannot connect to the server for:

secure27.webhostinghub.com
User: msb+hotpaw.net

I realise that you have moved my account, can you advise what changes I need to make to my osx clients.

Thx.

Plan: Web Hosting
Domain: simonburgoyne.com
Username: simonb12
Password: (hidden for security)
Server: whub27
Hostname: whub27.webhostinghub.com
Temp URL: http://whub27.webhostinghub.com/~simonb12
Temp Control Panel: http://whub27.webhostinghub.com/cpanel
Temp Webmail: http://whub27.webhostinghub.com/webmail
Control Panel: http://www.simonburgoyne.com/cpanel
Webmail: http://www.simonburgoyne.com/webmail
Nameserver 1: ns1.webhostinghub.com
Nameserver 2: ns2.webhostinghub.com
Nameserver 1 Ip: 205.134.224.133
Nameserver 2 Ip: 173.205.127.4

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ANSWERS

0

ScottM
Staff
12,493 Points
2012-09-24 10:00 am EST
Hello Simbu,

I would need to see the settings you have set up for your email client in order to help. If the email client is not connecting to the server, then I would not see any server records of failed logins. The only ones I see for that email address occurred on 9/17 and 9/18.

Please respond with the server names, username, password, and ports you are using. Be sure to set the username to the entire email address (sample@yourdomain.com). It is a good idea to use the @ and not the + in the username.

Also, please reply with the type of device you are using to connect (computer, tablet, iphone, droid phone, etc)

Send that information to support@webhostinghub.com. Be sure to validate your account with either the last 4 digits of the credit card on file, or the current Account Management Panel (AMP) password.

Best Regards,
Scott M

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