Thank you for your question. Email delivery issues have to be handled on a case-by-case basis, and we will need more specific information to troubleshoot this further such as the sender and recipient's email address.
If you have a copy of the email, you can forward it to support@webhostinghub for review. We will email you back with a resolution.
If not, I recommend contacting live support so you can provide specific information, and they can review the logs.
If you have any further questions, feel free to post them below, or contact live Tech Support.
They are available 24/7 via:
Phone: 877-595-4482 x2
Chat (there is a link on the top right).
If you have any further questions, feel free to post them below.
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