attachments received by email

Asked by:
fausto / 5 Points
Time:
2013-03-12 11:27 pm EST
Category:
Everything Email
Hits:
349
The past few days, I have received attachments whose filename and extension have changed from its original name to winmail.dat

This has happened to several users in our domain and with emails from several different senders.

Can you advise how I stop this from happening? Is it some configuration that needs to be redone?

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ANSWERS

0

johnpaulb-whh2
Staff
7,094 Points
2013-03-13 9:24 am EST
Hello fausto,

Thank you for your question. This is due to a setting in the sender's MS Outlook program.

Here is a link to Microsoft's official support page on this issue, it provides 4 different methods for correcting this.

If you have any further questions, feel free to post them below, or contact live Tech Support.

They are available 24/7 via:
Email: support@webhostinghub.com
Phone: 877-595-4482 x2
&
Chat (there is a link on the top right).

Thank you,

-John-Paul

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