Mail delivery failed - RBL listed

Asked by:
HubFans / n/a Points
Time:
2015-07-08 3:21 am EST
Category:
Everything Email
Hits:
112
Like so many others, my outgoing emails are being returned. According to the provided link, the shared web IP 198.46.82.107 has been listed. I have forward the returned email to support@webhostinghub.com as indicated on your Help Center website.

Q1- What further actions do I need to take to ensure that this issue is resolved?

Q2 - What is WebHostingHub doing to ensure that this does not happen again?

Below is a copy of the text form the returned email.

This message was created automatically by mail delivery software.
A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:
william.hurtes@*****.ac.nz
host mx1.canterbury.ac.nz [132.181.2.27]
SMTP error from remote mail server after RCPT TO:<william.hurtes@*****.ac.nz>:
530 5.7.1 Mail from 198.46.82.107 blocked using Trend Micro Email Reputation database. Please see <http://www.mail-abuse.com/cgi-bin/lookup?198.46.82.107>:
william.hurtes@*****.ac.nz

------ This is a copy of the message, including all the headers. ------
Return-path: <william@*****.info>
Received: from localhost ([::1]:32241 helo=secure35.webhostinghub.com)
by ehub35.webhostinghub.com with esmtpa (Exim 4.85)
(envelope-from <william@*****.info>)
id 1ZCiyE-0001ia-GT
for william.hurtes@*****.ac.nz; Wed, 08 Jul 2015 02:36:38 -0400
MIME-Version: 1.0
Content-Type: text/plain; charset=US-ASCII;
format=flowed
Content-Transfer-Encoding: 7bit
Date: Wed, 08 Jul 2015 18:36:38 +1200
From: William Hurtes <william@*****.info>
To: william.hurtes@*****.ac.nz
Subject: test
Message-ID: <1ab031d363163ec9dc8d9cc0b4c5423e@*****.info>
X-Sender: william@*****.info
User-Agent: Roundcube Webmail/1.0.5
X-OutGoing-Spam-Status: No, score=-1.0

To ask this user for more information, please first login.

To submit an answer, please login.

ANSWERS

0

arnelc
Staff
16,171 Points
2015-07-08 11:40 am EST
Hello,

Sorry that you're having problems with email related to a blacklisting. Q1- What further actions do I need to take to ensure that this issue is resolved?

You should submit a ticket to our live technical support team including the information you included in this question.


Q2 - What is WebHostingHub doing to ensure that this does not happen again?

Unfortunately, one of the problems with shared hosting is that EVERYONE must follow the rules so that the email server is not affected by a blacklisting. If one person violates the spam rules,then the server is affected instead of a single account. Servers are actively monitored to make sure that spam isn't an issue and rules for outgoing email have been tightened. So, while Web Hosting Hub has made several proactive moves to help stop servers from being blacklisted, there is unfortunately, still the possibility.

I hope this helps to answer your question, please let us know if you require any further assistance.

Regards,
Arnel C.

To submit a comment on this answer, please first login.

Want to share this Question?

Related Articles

It looks like there are no related articles.
Would you like to ask a question about this page? If so, click the button below!

Help Center Search

Current Customers

Email: support@WebHostingHub.com Ticket: Submit a Support Ticket
Call: 877-595-4HUB (4482)
757-416-6627 (Intl.)
Chat: Click To Chat Now

Ask the Community

Get help with your questions from our community of like-minded hosting users and Web Hosting Hub Staff.

Not a Customer?

Get web hosting from a company that is here to help.