Order notification emails are not being received.

Asked by:
HubFans / n/a Points
Time:
2016-08-11 9:01 pm EST
Category:
Everything Email
Hits:
33
Hi,
For the last 3 weeks my website has not been sending me the order notification emails that I used to receive when an order was placed.
this means that I do not know when an order has been placed or what it was for until I receive the paypal payment notification.
I have contacted my email provider and they have looked into this issue and have said that there is nothing wrong at there end, emails are sending and receiving fine (other than the one that is meant to be sent from my website.
Can you please help.
Lydia

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ANSWERS

0

arnelc
Staff
16,161 Points
2016-08-12 7:30 am EST
Hello Lydia,

Sorry for the problem with your notification emails not being sent. We would need some specific information in order to determine where the problem is occurring. However, in looking at the error logs related to the domain that you provided for this question it is possible that there is an issue with SMTP authentication not being used for outbound emails. I would recommend reviewing the settings for your eCommerce application and make sure that it is using SMTP authentication to send out the email. Click on this link to find the settings for outbound email servers using SMTP. It is based on an email account created in the cPanel.

If you need for us to investigate further, then please provide the information on the domain and email address being used for the notifications. If you need for the matter to be handled privately, then please contact our live technical support teamlive technical support team for further assistance.

If you have any further questions or comments, please let us know.

Regards,
Arnel C.

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