2013-02-05 9:26 am EST
Our Systems team can certainly help you with obtaining a full backup of your account. To do so, you would need to contact our support department at email@example.com with that request. Be sure to validate your account with either the last 4 digits of the credit card on file, or the current Account Management Panel (AMP) password.
I also sent a copy of this reply to the email account you referenced and blocked the email address from your original question for your security.
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