2013-01-08 6:24 pm EST
I double-checked your account and found out that your domain name is still not pointed to our hosting system. Until you change it, your FTP will not operate (it will try to connect to your old host). Since the domain name is not registered through us you will need to make the changes yourself or by contacting your current domain registrar. You can find information on changing name servers here:
Info on Changing Name servers
You can also find information on using FTP with our services here:
Getting Started with FTP
If you have any further questions, please contact technical support or leave a comment at the bottom of the page.
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