I see you were able to get help from the Support department over the weekend.
If they were not able to solve your issue, I would like to test further. I would need to know the exact login information (servername, username, and password) you are using in FTP so I can test it.
You can send that information to firstname.lastname@example.org. As we do not actively monitor that email address, please be sure to leave a comment below letting us know the information was sent.
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