The reason you can't use FTP with that domain yet is because of the nameservers. Transfer the domain does not change those settings. I'll give you a link for more information on changing them. It can easily be done within the AMP interface as long as we have control over the domain. You will need to allow for up to 24 hours of propagation time for the change to take effect. FYI - you can also use your server name directly in order to use ftp. I'll email that information separate to keep it private. It will require that you know your cpanel user name and password to login.
How to change nameservers
If you have any further questions, please contact technical support or leave a comment at the bottom of the page.
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