403 error when I try to access my site

Asked by:
almurrin / 13 Points
2012-01-21 6:54 pm EST
General Information
I messed something up trying to install Joomla or when I tried to add-on my new domain. The few files I have uploaded have been backed up. I want to delete everything in the directory, but I don't know which I can and which ones I can't. Is it possible to reformat my file directory. I think I just need to start over from scratch again!
While I am at it, is it possible to make arlenemurrin.com my main domain, and katben.com my add-on?
Thanks! Arlene

The only error message I am getting is a 403 message when I try to access arlenemurrin.com, and I cannot change the permissions to the files in the directory. (the files have 0 bytes)

The problem started today.

I am using Joomla for arlenemurrin.com and I am writing my own code using BBEdit for katben.com (that one is actually finished and published and running correctly. (and is completely backed up ).

To ask this user for more information, please first login.

To submit an answer, please login.

Best answer chosen by Web Hosting Hub staff


13,688 Points
2012-01-23 9:27 am EST
Hello almurrin,

I'm sorry you're having trouble with one of your websites. While researching this for you, I did not have any trouble reaching the home page or log in page for your Joomla site. Please try refreshing your page, and if necessary, clearing your browser cache.

You can request that the primary domain name be changed on your account. There are some steps to take and things to keep in mind when making a primary domain name change. The files for each of your sites will need to be moved. For more information regarding how a primary domain change affects your account and how to request that change, please see our article How do I change the primary domain on my account?.

Please let us know if you have any questions or need any further assistance.


Christi N.

To submit a comment on this answer, please first login.

Want to share this Question?

Related Articles

It looks like there are no related articles.
Would you like to ask a question about this page? If so, click the button below!

Help Center Search

Current Customers

Email: support@WebHostingHub.com Ticket: Submit a Support Ticket
Call: 877-595-4HUB (4482)
757-416-6627 (Intl.)
Chat: Click To Chat Now

Ask the Community

Get help with your questions from our community of like-minded hosting users and Web Hosting Hub Staff.

Not a Customer?

Get web hosting from a company that is here to help.