can not get into any of my websites

Asked by:
dustmop / 5 Points
2013-04-29 10:20 am EST
General Information
I have been trying for days to get into my websites and they all say the website is may be down. I use google chrome, mozilla firefox and both of them say the same thing. It also says on google chrome it has timed out. The loading time with google chrome is very,very,very, slow. I can not figure it out. Everything was fine weeks ago and now I can not get into any of them. Can you help me. My internet people says I'm ok with speed and can get to the internet, my hosting company says I am ok with my server pointing to them. So I do not know what else I can do. Sincerely Billie P S I have wordpress on my sites and plugins When trying again it says this website is not available. Google chrome could not load the webpage because it my site took to long to respond Can you help me?

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14,507 Points
2013-04-29 10:34 am EST
Hello dustmop,

I cannot find an account with us using the information provided. If you would be able to provide the domain name, I could try and locate the account with us to see if there is any issue.

If you are not one of our customers, you will want to contact your hosting company to alert them of the problem. Be sure to include any error messages you get, and the times of the errors. You also may want to try from other networks or computers, even devices such as phones or tablets to see if it gives the same issues. All this information will be of great help to your hosting company.

Another bit of information you can give them is the results of a traceroute test. This test will give them information on the route between you and your hosting server.

How to do a ping and trceroute test

Best Regards,
Scott M

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