I'm sorry to hear you wish to cancel your account. Are you having any issues with your hosting (email, site builder, etc.)? If so, we would like to assist you in getting any issues resolved.
I'm sorry if our Terms of Service was not clear on our renewal policy. In order to process a cancellation, we do ask that you submit your request via email (firstname.lastname@example.org) and include account verification (either your AMP password or the last 4 digits of the credit card on file).
Please let us know if we can be of further assistance.
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