I never have a problem with the amp password yet i always get "incorrect password" on the builder login and have to often "reset". What is the problem?

Asked by:
holybull / 20 Points
Time:
2013-05-13 4:45 pm EST
Category:
General Information
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ANSWERS

0

arnelc
Staff
9,387 Points
2013-05-13 9:33 pm EST
Hello Hollybull,

I'm sorry to hear that you seem to be having problems with the Builder login. The Builder login is typically based on your cPanel login information - it is not related to your AMP login. If you are not typing in the password, and you are relying on the browser option to remember your password, then this may be the issue.

For more information, please click on "How do I Reset My Premium Website Builder Password?"

If you continue to have login problems, you will probably need to contact our live technical support team. They will be able to reset your password over the phone, in a chat or via email - and it's private. Note that all answers on the support center are open to the public.

If you have any further questions, please contact technical support available 24 hours a day / 7 days a week.

Arnel C.
InMotion Hosting
Community Support Team

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