We were able to recreate the issue.
I created my own forwarders, tested the problem you are describing, and was able to replicate the problem.
Is there an easy solution? - No
When creating email forwarders, there are no options available that would resolve this problem. I also looked through the options available in the email filtering section of cPanel, but nothing looked like it would help in this particular case.
What else can you do?
Are you familiar with POP vs. IMAP? You could have everyone check the email account in question using IMAP, and this would eliminate the need to have a forwarder setup.
You could setup an email filter within your cPanel for each user that would delete the uneeded email. For example:
CUSTOMER emails support@ which forwarders to user1@
You can setup a filter in cPanel that says:
IF email is FROM user1@ and is TO support@, DELETE the email.
If you go this route, everyone can continue to Reply-to-All, and the extra emails will automatically be deleted from the server.
Not the answer I'm sure you're looking for, but I home this helps point you in the right direction. If you have any follow up questions, feel free to post a comment at the bottom of this page.
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