Website running very slow

Asked by:
foxygardner / 10 Points
Time:
2013-08-20 6:02 am EST
Category:
General Information
Hits:
284
Please help as my website is slow EVERY morning. It's only very early (4:30 - 6:00) every morning and it will be extremely slow for about 15-30 minutes, then it will seem to be fine throughout the day. I try several other websites and they all load quickly but mine doesn't. So far this morning, I've tried 3 times to get on my website and I've given up when each time it still hasn't loaded after 3 minutes. I just tried one more time and it loaded after 3 minutes and 18 seconds.This has been going on for a few weeks now and I've run the ping & treacert and sent them to support. They just say it runs fine when they try it but they never try it early in the morning when I'm having problems. This is a very serious website issue and could cost me sales.

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ANSWERS

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johnpaulb-whh2
Staff
9,561 Points
2013-08-20 9:59 am EST
Hello foxygardner,

Thank you for contacting us. This type of problem is difficult to troubleshoot through a public forum, since the problem is not occurring at this time for me.

I checked your Ping/Traceroutes and your computer seems to be communicating with our server without issues.

I then looked at your website and it looks like you are running Prestashop. Enabling error reporting may help provide more information, here is a guide I found via google search.

It would be much better to contact Live Tech Support via phone, or chat, while this issue is occurring (they are available 24/7) so they can replicate the issue in real-time.

When this happens, running a test such as the Website Speed test from Pingdom, or the GTMetrix performance tester, can provide more clues into what is occurring.

If you have any further questions, feel free to post them below.
Thank you,

-John-Paul

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