2013-08-20 9:59 am EST
Thank you for contacting us. This type of problem is difficult to troubleshoot through a public forum, since the problem is not occurring at this time for me.
I checked your Ping/Traceroutes and your computer seems to be communicating with our server without issues.
I then looked at your website and it looks like you are running Prestashop. Enabling error reporting may help provide more information, here is a guide I found via google search.
It would be much better to contact Live Tech Support via phone, or chat, while this issue is occurring (they are available 24/7) so they can replicate the issue in real-time.
When this happens, running a test such as the Website Speed test from Pingdom, or the GTMetrix performance tester, can provide more clues into what is occurring.
If you have any further questions, feel free to post them below.
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