Thank you for contacting us. We are happy to help, but will need more information to provide a helpful answer. This is because the steps will differ based on how you are building your site.
What CMS are you using, for example Wordpress, Joomla, Drupal, or Concrete5?
What steps are you taking to access the plugin?
Are you following a tutorial? Can you provide a link to the guide?
If you have any further questions, feel free to post them below.
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