Thanks for your question and our apologies for the difficulties with the PCI compliance issue. The main issue here is that you cannot currently get SFTP or secure your FTP account per the PCI requirements. There is a future project in the works to bring more of these features to Web Hosting Hub, but it is not implemented at this time and I do not have a timetable as yet.
The closest option that we have for securing the FTP connection is to use explicit FTP over TLS. Click on that link and you'll see our article on how to set it up. However, this solution does not match up with the recommendations of PCI.
Since we don't have a good solution at this point for a PCI compliance, if you must consider moving your hosting, check out our sister company: InMotion Hosting. They provide servers with the PCI compliance as well VPS or Dedicated servers where you can utilize the secure FTP option that you're trying to find.
Apologies that we can't give you direct solution at this time in Web Hosting Hub. Please let us know if you have any further questions or concerns.
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