We need a little more information in order to troubleshoot the issue.
What program are you using to view your email?
If you're using webmail, you may need to double-check the settings for the webmail program you're using (Horde, Roundcube or Squirrel are our defaults). Look for the viewing options and see if you can read it that way.
Otherwise, I would highly suggest contacting live support for this particular issue.
If you have any further questions, please contact technical support or leave a comment at the bottom of the page.
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